Frequently Asked Questions

 

What indicators work with REAP?

Currently, the Scale-Tec POINT® indicator is the only indicator that supports the REAP platform. Some models of Digi-Star indicators were previously retrofitted with a Bluetooth® wireless technology adapter to work with REAP. However, this adapter is no longer available.

 

I use metric units with my scale system – does the REAP app support metric units of weight (kg)?

Yes, If your indicator is configured to show metric units, you will need to set up your REAP app to allow for metric units and conversion of bushels.

 

Do you share the data stored on your cloud web servers with any other company, service, or entity?

No. Scale-Tec firmly believes that your data is your property and considered private information. Scale-Tec will not share your data nor sell your data.  If you want us to share your data it is because you choose to do so. We also will not aggregate your data. We firmly believe that you trust us to be custodians of your data. As such, we are committed to ensuring your data is secure, always available to you, and backed up regularly. Should you choose to cancel your account, your data will be immediately and permanently erased from our servers.

 

Is REAP available for Android users?

Not at this time. Currently, REAP is available for Apple iOS 12 and newer. We are working with developers toward making the app available for Android users.

 

What Apple (iOS) devices will the REAP app work with?

REAP is compatible with devices that support Apple iOS 12 and newer. If your Apple device supports iOS 12 or newer, and has a charger connection as depicted below, it is compatible with REAP.

 

Here is a list of currently supported Apple products:

  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Max
  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • iPhone X
  • iPhone 8
  • iPhone 8 Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone 6
  • iPhone 6 Plus
  • iPhone SE
  • iPhone 5s
  • iPad Pro (12.9″ – 3rd Generation)
  • iPad Pro (12.9″ – 2nd Generation)
  • iPad Pro (12.9″ – 1st Generation)
  • iPad Pro (11″)
  • iPad Pro (10.5″)
  • iPad Pro (9.7″)
  • iPad Air (3rd Generation)
  • iPad Air 2
  • iPad Air
  • iPad (7th Generation)
  • iPad (6th Generation)
  • iPad (5th Generation)
  • iPad mini (5th Generation)
  • iPad mini 4
  • iPad mini 3
  • iPad mini 2
  • iPod touch (7th Generation)
  • iPod touch (6th Generation)

 

GPS locations are not appearing in some of my reports. Why is this happening?

If you are using an Apple (iOS) device that does not support cellular data (does not have the capability of a cellular sim card), it will not have a GPS module to support location services. To record GPS location to your records, you will need to have an Apple device which has the capability of a cellular sim card. This does not mean that you have to have an active cellular data plan. If you have a WiFi-only model of an Apple device, it will not provide GPS location, such as an iTouch 5 or iTouch 6.

 

I have an Avery Weigh-Tronix Indicator with a serial port, will it work with REAP?

No. Currently the Bluetooth® wireless technology device will not support communication with an Avery Weigh-Tronix indicator.

 

Do you sell Apple (iOS) devices or Apple (iOS) accessories and products?

Scale-Tec is not an Apple (iOS) re-seller and does not provide Apple (iOS) devices for use with the REAP app. Contact your Apple re-seller to acquire a device if needed. This could be your local cell phone provider or any major big box retailer. Scale-Tec does not sell accessories such as screen protectors, cases, or power adapters for Apple products.

 

Do I have to pay for a subscription for each cloud user, or does a cloud account cover multiple users?

Scale-Tec is offering its paid cloud subscription as a service to the entire farming operation. That means that users with your identified login will be able to connect to your cloud service. You will not be charged per user for the paid service, and it will cover everyone under your farming operation, no matter the size.

 

How many Grain Carts can I have connected to the cloud service?

Unlimited. If you have 1 grain cart or 100 grain carts on your operation, you can connect them. We don’t charge extra if you have more than one grain cart. Each grain cart is identified by the name you assign it, and a small Bluetooth® wireless technology address that gives it a unique identifier. If you are a custom operator and often join the effort to harvest alongside other custom operators or neighbors, you can share your Bluetooth® wireless technology device with them and allow them to bring your grain cart into service temporarily under their REAP cloud account. Don’t worry, sharing your grain cart only means that they will be able to record the weight data from the grain cart and apply it to their cloud account as it is being unloaded – they will not have access to your cloud account or records. For custom operators, this functionality is provided because equipment is often rotated throughout the operation geographically and is supporting different customers.

 

How often do I need to renew my cloud service?

The paid cloud service is an annual renewable service subscription. There may be future offers which allow you to subscribe to multiple year subscriptions at a discount, but this option does not exist at this time. Subscription service is non-refundable.

 

Do I go to my dealer to renew my subscription?

No. Subscription renewal is handled directly within the REAP web portal located on the Scale-Tec website.

 

What format are the reports saved in?

The reports are saved in a CSV (comma separated value) format which is viewed as a Microsoft Excel spreadsheet.

 

Is cellular data required?

The REAP system is designed to function in a rural area where continuous cellular data or internet connectivity may not be available. Cellular data is not required, however, an internet connection is required to initially setup your iOS REAP app. Capabilities may be degraded without cellular data or internet connectivity. For example, a user will not have enhanced remote capability in the field to remotely change selections such as Field name, Truck name and Destination name. To do this, you will need cellular data or WiFi internet available for both the remote user and controller. Remote users will still be able to connect to grain carts within 400 feet and see live weight data of the scale without cellular data. Without cellular data, all the records will be saved to the iOS device and will be automatically uploaded to the cloud for management and generation of reports, when the device detects an internet connection through cellular data or WiFi.

 

How big of a cellular data plan do I need?

The data that is being transmitted from your REAP device is very small. Large operations with multiple grain carts can easily utilize a 1-2 GB data plan for the REAP app to function with the cloud service and still have a lot of data left on their plan at the end of season.