How do I refine the calibration on my scale?

Depending on the make and model of your scale indicator, your scale system can be calibrated to a known weight. Please refer to your operators manual, or the operators manual section of this website to calibrate your indicator. You can also see if we have a calibration guide or video to your indicator in the calibration guide of our website.

How do I know if I have a problem with my scale?

Scales can present many issues or problems, and sometimes they can be intermittent. Typical indications of problems with a scale system are inaccurate weights, drifting weights, erratic weights, +Range or –Range indications, or power supply issues. Please refer to the troubleshooting sections for each brand of indicator to isolate your issue. Keep in mind, if you are having an intermittent issue with your scale system, you may have to wait to troubleshoot the issue until it presents a problem. That may not be the best time to troubleshoot, so become familiar with the troubleshooting section if it happens and you will know what to do.

Can you fix my scale indicator?

Scale-Tec is a certified service and warranty center for Digi-Star and Avery Weigh-Tronix scale systems. We keep repair parts on hand for many models of indicators. Not all models of indicators are able to be supported, as we cannot get repair parts from the manufacturer. If your indicator is over 10 years old, please call us prior to sending it in to be repaired. Often we can repair older indicators; however, the parts are becoming less and less available.

Can you fix my scale weigh-bar or load cell?

We cannot repair a load cell. Honestly, there are not too many companies that will. Back in the 1980s manufacturers attempted to repair load cells. However, it was determined that repair included stripping the load cell down to bare steel and starting over again, making the repair of a load cell more expensive than a new replacement load cell. The load cells they did repair typically failed within a short period of time. If your load cell has a bad spot in the wire, that can be repaired. You, or one of our technicians, can cut out the bad spot and splice the cable back together.

How often should I check the scale calibration?

We recommend that you check the calibration of your scale system at least once a year. This is a good preventative maintenance check to ensure that your load cells and indicator are functioning properly. A quick verification of your scale weight with a certified weight will allow you to verify your scale systems calibration. If your calibration is more than 5 percent off we recommend you contact us or go through some troubleshooting procedures, as this could indicate some issues with your scale system.

I charged my battery, why won’t my scale turn on?

Always disconnect your power cable from the battery prior to charging your battery. Charging your battery with the indicator connected will more than likely damage your indicator. If you think an inline fuse will prevent damage from occurring, think again! The under frequency and over frequency of a battery charger will pass through the fuse and destroy the diodes on the PCB of the scale system. Always disconnect your indicator prior to charging.

Can I weld next to a weigh bar or load cell?

It is not advised to weld with the load cell in place on an implement. Welding current will damage a load cell. If necessary remove the load cell prior to welding. If you absolutely cannot remove the load cell, ensure you ground the welder as close as possible to the position where you are applying the weld, and not through the load cell.


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