Will my Avery Weigh-Tronix scale system work with Digi-Star Load Cells?
Yes, if you have an Avery Weigh-Tronix indicator with a 5-Pin or AMP connection you will be able to utilize Digi-Star load cells. It will require a junction box with the associated interface cable to connect the load cells. Please call our service department (319) 462-2344 to acquire the necessary cables required.
How do I know what my CONFIG number is?
Avery Weigh-Tronix indicators utilize a CONFIG number to adjust and set the calibration of the indicator. This CONFIG number is commonly already setup on your indicator for you weigh-bars when you receive your indicator, or when you purchase the implement with the scale system installed. To access the CONFIG number refer to your operator’s manual, or the calibration guide of the support section on this website. To determine what CONFIG number you need for your scale system, you will need to know the calibration size of your weigh-bar which is located on a sticker on the weigh-bar (ie 2”, 2 1/8”, 2 1/4D). Refer to the chart in your operator’s manual to determine the correct CONFIG number based on the calibration size of your weigh-bar.
What is a custom number and how do I refine the calibration?
A custom number allows you to change your calibration by determining the percentage of weight error on your scale system. For example, if you were 1% light you would apply a 1% increase to your custom number on your indicator. Basically, the custom number is a number that represents the calibration on your indicator, other than what is defined in the CONFIG number. It allows you to refine the calibration of your scale system, further than what can be achieved in a CONFIG number. See the calibration section of the website for more detail.
I have a scale system that has a weigh-bar with 4-pin connectors, can I get a replacement weigh bar?
Avery Weigh-Tronix ended production of the 4-Pin weigh bars around 2010. These weigh-bars are not compatible with the 5-Pin connector style weigh-bars due to the way they are engineered for full bridge circuit manufacturing. If you have a 4 Pin weigh-bar that goes bad on your scale, it is best to contact us to see if we have any remaining or used weigh bars in stock. If we don’t have any remaining in stock, you will have to upgrade your weigh-bars on your application to suit a 5-Pin weigh bar and newer indicator. You can contact us at (888)-962-2344.
Is my Avery Weigh-Tronix indicator still under warranty?
Scale-Tec supports a 3 year manufactures warranty on all Avery Weigh-Tronix indicators, regardless of if you originally purchased the Avery Weigh-Tronix product from Scale-Tec or from someone else. The indicator manufacturing date can be determined by locating the serial number sticker near the base of the indicator. The first two digits represent the year followed by the next two digits representing the week of manufacture. We only cover manufacturer defects and do not cover abuse to the product under warranty.
Is my Avery Weigh-Tronix weigh-bar still under warranty?
Scale-Tec supports a 3 year manufactures warranty on all Avery Weigh-Tronix weigh-bars, regardless of if you originally purchased the Avery Weigh-Tronix product from Scale-Tec or from someone else. To determine if your load cell is still under warranty, find the sticker located on the load cell that shows the Serial Number. The serial number will identify the month and year the load cell was created within the first four digits of the serial number. For example if the serial number was A1512XXXXXX your serial number would indicate manufacture December of 2015.
Can I upgrade my 4-Pin type indicator scale system to a newer indicator and still use my 4-Pin load cells?
Yes. By utilizing an interface summing box and cable, you can utilize 4-Pin load cells with a newer series indicator. This still does not mean that you can interface a combination of 4 pin and 5 pin load cells. If the 4 pin load cells are still good and function properly, it is often times more economical to only update the indicator with the appropriate summing box and interface cable.
- Avery Weigh-tronix
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